Privacy Policy

emanuals LLC (“emanuals”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, protect, and share information when you access or use our website and services (“Services”).

By using emanuals.com, you consent to the data practices described in this Policy.

1. Information We Collect

We collect personal data in the following situations:

1.1 Information You Provide to Us

• Name

• Email address

• Billing address

• Phone number

• Account login credentials

• Subscription and payment plan selections

• Communications with Support

• Seller identity, payout details, and contact information (for uploaders)

We do not store full payment card numbers.

Payments are processed securely by third-party payment providers who are PCI-compliant.

1.2 Information Collected Automatically

• IP address and device identifiers

• Cookies and session data

• Browser type, language, and settings

• Usage data (pages viewed, manuals accessed, downloads performed)

• Activity logs for fraud and abuse prevention

• Performance and crash diagnostics

1.3 Information from Cookies & Tracking Technologies

We and third-party partners (including Google and Meta) use:

• Cookies

• Advertising pixels

• Analytics scripts

• Device fingerprinting technologies

We use these to:

• Remember preferences

• Authenticate access

• Improve product performance

• Prevent unauthorized sharing or scraping

• Provide personalized advertising (where permitted by your consent choices)

A Cookie Settings tool or banner will allow you to manage preferences.

2. How We Use Personal Data

We process personal data for the following purposes:

• Provide and manage memberships and subscriptions

• Authenticate account access and maintain security

• Provide access to manuals and downloadable content

• Process payments and issue receipts

• Detect and prevent fraud, abuse, piracy, or unauthorized sharing

• Enforce our Terms & Conditions and Fair Usage Policy

• Communicate support responses, service announcements, and transaction notices

• Send marketing emails or SMS (with consent)

• Improve our Services, website, and user experience

• Comply with laws including DMCA and tax regulations

3. Legal Basis for Processing (GDPR)

We rely on the following lawful bases:

• Contract performance (subscription and access services)

• Legitimate interests (security, platform improvement, fraud prevention)

• Consent (marketing and analytics cookies)

• Legal obligation (tax, regulatory, DMCA compliance)

You may withdraw consent for non-essential tracking at any time.

4. Sharing of Information

We may share information with:

• Payment processors

• Marketing and analytics partners

• Cloud hosting providers

• Providers assisting with customer support

• Fraud and abuse monitoring tools

• Law enforcement if legally required

For Sellers:

• Contact details may be shared with rights holders during DMCA disputes

We never sell customer identities for profit.

5. Data Retention

We retain personal data only as long as necessary:

• Account info = while account remains active

• Billing records = minimum 5–7 years (legal requirement)

• Access logs = limited security retention period

• Support communications = until no longer needed for recordkeeping

• Downloads history = retained for fraud and license validation

Upon account deletion or request, data will be deleted or anonymized unless retention is legally required.

6. International Data Transfers

Data may be stored and processed in the United States or other jurisdictions.

We apply appropriate safeguards where required under GDPR and UK data laws.

7. Security Safeguards

We implement:

• Encryption in transit

• Secure user authentication

• Network intrusion monitoring

• Physical and electronic access controls

No system is 100% secure, but we work continuously to improve protection measures.

8. Marketplace & DMCA Compliance

emanuals does not author or review user-uploaded content. We act solely as a platform.

When legally required (e.g., valid DMCA requests), we may:

• Remove User Content

• Notify affected Sellers

• Share relevant Contact information with rights holders

9. Your Privacy Rights

Depending on your location, you may have rights to:

✔ Access your data

✔ Correct inaccuracies

✔ Delete personal data (“Right to Erasure”)

✔ Restrict or object to processing

✔ Port (export) your data

✔ Withdraw consent at any time

✔ Opt-out of targeted advertising (“Do Not Sell or Share My Data”)

Requests may be submitted by contacting support@emanuals.com

10. Children’s Privacy

We do not knowingly collect data from anyone under 13.

If we discover such data, we will delete it promptly.

11. Cookies and Advertising Preferences

You may manage or revoke tracking consent through:

• Cookie banner settings

• Browser controls

• Advertising opt-out pages (Google/Meta)

California residents: A “Do Not Sell or Share My Personal Information” link is available in our footer.

12. Changes to Policy

We may update this Policy periodically. We will post updates on this page, and continued use after changes indicates acceptance.

13. Contact Information

If you have questions regarding this Policy or would like to exercise your rights:

Email: support@emanuals.com

Mailing Address: emanuals LLC — Privacy Team

10 South Riverside Plaza

Chicago, IL 60606

United States